Shipping & Returns
SHIPPING
Every piece is carefully packed and sent from our Hackney studio with the attention it deserves.
Here you will find shipping costs by region and product type, so you know exactly what to expect before you checkout.
All orders are shipped using tracked services and you will receive confirmation once your order is on its way.
£10 per order or Free UK delivery on orders over £150*
We ship most UK orders with Royal Mail. Larger orders are sent via DHL.
Delivery 1-2 working days on orders placed before 2pm
*exceptions apply
Local Collection:
You can collect your order from our studio,
Our address is:
50e Amhurst Road, London, E8 1JH
We're open Monday to Friday 9 am – 5 pm only.
We are 5 minutes from either Hackney Central or Hackney Downs
Sadly, we're not currently set-up to shop at the studio so its collection only. Your order will be carefully wrapped and bagged ready for you.
Tabletop Ceramics £40 - £50
All US orders are shipped Duties Paid using DHL
Delivery 2-4 working days from day its been shipped, subject to any customs checks for orders places before 2pm GMT
Furniture orders are shipped via a freight forwarder, take approx 14 working days
Tabletop Ceramics £40 - £50
Furniture orders are shipped via a freight forwarder.
Delivery 2-4 working days from day its been shipped, subject to any customs checks for orders places before 2pm GMT
All orders are subject to customs and duties charges
| Furniture & Oversized Items | United Kingdom | United States | Europe & ROW |
|---|---|---|---|
| Floor Lamp | £350 per item (Free when shipping within London) | £1,200 per item | £1,200 per item |
| Floor Mirror | £350 per item (Free when shipping within London) | £1,200 per item | £1,200 per item |
| Lamps | £100 per item (Free when shipping within London) | £250 per item | £250 per item |
| Lozenge Mirror | £100 per item (Free when shipping within London) | £250 per item | £250 per item |
| Crescent Mirror | £100 per item (Free when shipping within London) | £250 per item | £250 per item |
| Extra Large Chalice Bowls | £60 per item | £60 per item | £60 per item |
| Large Ice Buckets | £60 per item | £60 per item | £60 per item |
| Giant Profumo Vase | £20 per item | £80 per item | £80 per item |
| Tall Sconces | £20 per item | £60 per item | £60 per item |
| "TABLE" Lamp | £100 per item (Free when shipping within London) | £850 per item | £850 per item |
Returns
The nature of our making process means that each and every piece is unique, and the colours, the contrast of tones and especially the pattern in each piece will vary and won’t be considered faults.
If you have received an item(s) that has broken while being shipped or has arrived with a fault we require you to contact us within 48 hours of receiving the item.
We won't be held responsible after the 48 hours.
Email us at hello@henryhollandstudio.com with photos plus your order number and address.
We’ll try our best to replace the item(s), but if we don’t have stock, we can either issue a refund or if possible we can remake the item - Items that need to be remade will take approximately three weeks.
Depending on the photos and or reason we might require you to return the item(s) for us to further understand the issues raised.
Returns will be processed within 7 working days, this may take longer during busy periods.
Order
All our items are handmade in our studio and they are to be treated with extreme care.
We advise hand washing everything in warm to cold water to avoid cracking, and crazing and to prevent items from leaking or breaking. Therefore, we won’t accept liability for a refund or exchange after 28 days unless the item has a fault.
Custom or personalised made-to-order pieces are non-refundable unless they arrive damaged or develop a reasonable fault within 6 months.
You have 14 days from notifying us to return the item.
We hope you love your item(s) as much as we love making them. However, if you have changed your mind and would like to return your piece then please email us at hello@henryhollandstudio.com within 14 days of receiving the order with your order number and or address so we can assist you
We don’t currently offer free returns for unwanted items, and we require customers to pay for the return shipping.
The order remains the customer’s responsibility until we receive it back to us so we, therefore, suggest you use a tracked postage service with insurance. Royal Mail have either a tracked 24 or 48 service that includes a level of insurance.
Our delivery charge will be deducted from your refund.
Henry Holland Studio
50e Amhurst Road,
London, E8 1JH
Add a note inside or on the box with your order number.
Unfortunately, we don’t currently offer free returns and cannot refund the price of your return. If your item is damaged or faulty please get in touch with us at hello@henryhollandstudsio.com so we can assist you further, please provide photos of your item(s) and your order number or address so we can assist you quickly.