Shipping within the United Kingdom and Europe are handled by Royal Mail or Parcel Force. For the USA we might also use DHL.

 

All orders will be shipped on a tracked and signed for service. The tracking number can be provided if requested and delivery is normally within 4-7 business days for the UK, 10-14 days for North America and the rest of the world.

Shipping - UK only 

Flat rate of £10.00, Royal Mail signed. 

Orders over a value of £250 are eligible for free shipping. 

Shipping - North America 

Flat rate - £60.00 - Orders up to 4kg, this covers our larger single items for example a vase or chalice bowl or multiple pieces.

Orders over 4kgs will be more and calculated at the checkout. 

Any customs & duties are to be paid by the customer.  

Returns:

We really hope you love your pieces as much as we love making them. However if for any reason you would like to return your piece then please email us on hello@henryhollandstudio.com within 14 days of receiving and we will provide the full details of how to do so. 

As all our items are handmade in the our studio, they are to be treated with extreme care. We advise hand washing everything in warm to cold water to avoid cracking, crazing and to prevent items to leak or break. Therefore we wont accept liability after 14 days of receiving the item.  

Made-to-Order:

As all pieces are made to order we cannot guarantee that a replacement will be dispatched before the 4-6 week lead time but we will do our best to beat that.

Refunds will be made back to your original payment method within 14 days of us receiving the returned goods.

Personalised made-to-order Items are only refundable if they are faulty or delivered damaged.

Customers are required to pay for return shipping and the order remains the customers responsibility until we receive it back - we therefore suggest you use a tracked postage service with insurance. Delivery charges will not be refunded.

This Returns Policy does not affect your statutory rights as a consumer, including, where applicable, your right to cancel an order placed on the Website within 14 days of receipt of your order and your rights in respect of faulty or defective goods. For more information on your statutory rights, we recommend that you contact your local Citizens Advice Bureau or Trading Standards Office. If you would like to exercise your right of cancellation, you must inform us of this decision by a clear statement, including your name, address, contact details and details of the order you wish to cancel. You can cancel your order by contacting us at hello@henryhollandstudio.com