Shipping and Returns
Shipping within the United Kingdom are handled by Royal Mail or DPD. For the USA we might also use either UPS or DPD.
All orders will be shipped on a tracked and signed for service. The tracking number can be provided if requested and delivery is normally within 4-7 business days for the UK, 10-14 days for North America.
Shipping - UK only
Flat rate of £10.00, Royal Mail tracked and signed or DPD tracked.
Orders over a value of £250 are eligible for free shipping.
Shipping - North America and Canada.
Flat rate - £60.00 - Orders up to 4kg, this covers our larger single items for example a vase or chalice bowl or multiple pieces.
Orders over 4kgs will be more and are calculated at the checkout.
Any customs & duties are to be paid by the customer.
We really hope you love your pieces as much as we love making them. However if you have changed your mind and would like to return your piece then please email us on firstname.lastname@example.org within 14 days of receiving the order and we will provide our returns address.
Customers are required to pay for return shipping and the order remains the customers responsibility until we receive it back - we therefore suggest you use a tracked postage service with insurance. Delivery charges will not be refunded.
Delivery charges will not be refunded.
If you have received an item that has broken while being shipped or has arrived with a fault we require you contact us within 14 days of receiving the item. Please email us on email@example.com with photos and how best to proceed.
Once the item has been checked we will either refund or exchange the item if we have a replacement in stock. Returns will be processed within 7-10 working days, this may take longer during busy periods.
As all our items are handmade in the our studio, they are to be treated with extreme care. We advise hand washing everything in warm to cold water to avoid cracking, crazing and to prevent items to leak or break. Therefore we wont accept liability for a refund or exchange after 28 days unless the item has a fault.
Personalised or made-to-order items are only refundable if they are faulty or have been delivered damaged.
We require you notify us within 14 days of receiving the item.