Will every item look exactly like it does on the website?
It won't but thats the beauty of the process. Due to the nature of hand-building and the techniques that we use each and every piece will come out unique and will vary slightly.
I saw a piece on instagram but i can't find that colour way on the website?
We're working on getting everything photographed and uploaded to the site as quickly as we can - some of the pieces we haven't quite managed yet but if you'd like something in a colour that isn't listed then drop us an email and I'm sure we can help.
Can i return my item?
We can accept return of unused products within 14 days please email us at : email@example.com to request a returns form.
My piece arrived broken what should i do?
Please send us an image of the broken piece with the damaged packaging along with any information you may have received from the courier company to help us look into the issue.
How long will my order take to arrive?
We try to ship all orders out on the same day or if ordered over a weekend the next working day. All UK orders are shipped using 24hr tracked and signed service. International orders are shipped using either DPD or DHL and are an express 7day service. For made to order items - We quote a 4-6 week lead time but we will always endeavour to meet that deadline if not before. - should anything happen that might cause any delays - we will let you know.
Are the pieces dishwasher safe?
All of the pieces are food safe but are delicate and we cannot guarantee them to be dishwasher safe due to the nature of the techniques we use. We recommend that you lovingly wash them by hand.
How can I place a large order like a full dinner set?
Please get in touch with any large order requests and we can discuss a timeline that we will be able to work within. firstname.lastname@example.org
Do you have a physical store where i can see the pieces?
We don't currently have a physical store but have plans to work with a select number of retailers. Sign up to our mailing list for all updates and information on our homepage.